Shipping

Currently we ship to the UK only, although we cover the whole of the UK including Northern Ireland and the Highlands and Islands of Scotland. We may charge more for delivering to these outlying areas, although the charges will not exceed the surcharge levied to us by our couriers.

When you place an order, the site will calculate the carriage cost depending on the weight of the total package.

Small packages (under 1kg) are sent using the Royal Mail recorded delivery service - larger packages are sent using a reputable carrier. Our standard service normally arrives next day, although we offer a guaranteed next working day service at a small premium.

All parcels sent will require a signature on delivery.

We can often organise timed deliveries during the day (eg before 10am or before 1pm) as well as Saturday deliveries to most areas. If you require this service, please phone us for advice and costs.

Our customer service number is 0845 459 4295

Our Returns Policy
Please refer to our full terms and conditions for information about returning products. If you purchase goods from yotari ltd as a consumer (in other words you are a private individual and not a business) then you may return any goods under the Distance Selling Regulations (also known as the 'Cooling Off' Period.)

This means that you can return any product to us for a full refund if it is not what you expect, or not what you want. This does not apply to products which have been constructed or modified to your requirements, or to items which have been used in such a way as to make them not suitable for resale. You will be expected to cover the costs of the return carriage, and return the goods in a sellable condition.

In the event that we supply goods which are faulty, or not as specified, then of course we will pay for the return carriage as well as providing a suitable replacement  or refund at no extra charge.

You should expect to receive your refund or replacement items within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.